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A Marathon Service representative will arrive to service your machine within three hours after a service call is received by our service dispatcher during regular working hours. If we fail to appear within three hours, Marathon will give the customer a $50.00 credit for every hour (or fraction thereof) that exceeds the three hours.
Total Customer Satisfaction
If you are not satisfied with the equipment provided to you and serviced by Marathon Services, at your request, we will replace it without charge with an identical model or machine with comparable features and capabilities. This guarantee applies as long as you own the equipment and we are your service provider.
If you are not completely satisfied with the service provided by Marathon Services for your equipment, within the first six months, Marathon will pay all costs to put your equipment on a service contract with the service provider of your choice.
If you are not satisfied, Marathon Services will replace your equipment with an identical copier or printer - at no charge.
Guaranteed Fast Service
Although our average "on-site" service is within 2 hours, we guarantee less than 3 hours (or pay $50/hour we are late).
Don't settle for less. We provide the best products and supplies from Konica Minolta.
If you are not satisfied with the equipment provided to you, we will replace it with an identical model or machine.
9043 Lurline Ave.
Chatsworth, CA 91311